Shipping
General Shipping Information
Do you have some general shipping information?
Unless we've gotten into a really intense game of Super Scrabble, orders that are placed on a weekday before 12:00 noon will be shipped out the same day. If an item is marked "This item ships separately" or during times of heavy order volume (especially November and December), orders normally ship within 3-5 business days of when they were placed. Generally, all items on backorder or out of stock are marked as such on the site. All shipping transit times quoted are business days (Monday-Friday), not calendar days.
For most domestic orders, you can choose between USPS Priority Mail, UPS Ground, UPS 2 Day, and UPS Next Day deliveries. You will receive an e-mail with a tracking number when your order ships. You will also be able to view your order status and tracking numbers in your account order history.
All shipments are delivered Monday-Friday except on US Holidays.
For orders shipping to Canada, we provide UPS shipping. Your package will usually arrive 5 business days and will have full door-to-door tracking. You will receive the tracking number in your shipping confirmation e-mail. You may be charged import taxes and fees for your order - please check with your customs office if you are unsure of these fees.
Expedited Shipping
What about expedited shipping?
We know you want to get smarter faster, so we have expedited shipping options available for domestic orders. This includes Next Day, 2-day, and 3-day shipping options. Orders must be placed before 1pm Eastern Time Monday-Thursday to receive expedited delivery in the time frame specified; and only if items are in stock. Expedited delivery orders received after 1pm Eastern Time or on Friday/Saturday/Sunday normally ship the next business day. Some orders may be subject to verification of billing/shipping information, and may be delayed because of this.
During times of heavy order volume, especially November and December, expedited shipments may take up to 3-5 business days to process and ship, and shipping dates cannot be guaranteed, so please plan accordingly. We will post estimated processing times on the checkout page.
Will my expedited order arrive on Saturday?
No. We do not offer any expedited Saturday delivery options. Weekends are critical to brain building. All transit times are business days, not calendar days, unless otherwise specified.
PO Boxes
Do you ship to PO Boxes?
Yes, select USPS Priority Mail if you would like to ship to a PO Box.
Shipping Charges
How much is shipping?
It depends on what you are ordering, how much you are ordering, and where it is shipping. You can determine the cost of shipping your order by adding the items you want to the shopping cart and then proceeding through the checkout. You will need to fill out your shipping address in order to view the shipping options and cost. You will have the opportunity to review the shipping options and costs before submitting your order.
Do you offer free shipping?
For all orders being shipped within the contingent United States over $100, shipping is free. For orders being shipped to Alaska, Hawaii or Canada, applicable shipping charges still apply, even for orders over $100.
International Shipping
Do you ship outside the U.S.?
We are currently ship to the US and Canada only . We are researching the best way to handle overseas shipping options. We appreciate your patience as we figure it out.
Will I have to pay customs fees on my order to Canada?
Your may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) when it arrives. Marbles has no control over these fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information. Also, because we are a retail store, we are NOT able to mark orders as 'Gifts' for customers to avoid paying these fees.
The shipping charges you pay to Marbles don’t include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to Marbles and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.
Marbles has no way of estimating customs fees, taxes, duties, etc. so please do not ask us to do so. Please contact your local customs office if you need to know more.
It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment. Please be familiar with the customs laws in your country before you order! Phew, that was a lot. Hope it helps.
